FDB
Reducing medication errors by highlighting changes in a massive database.
FDB's AlertSpace, the leader in drug alert management software, needed to redesign its outdated platform. This platform assists healthcare organizations in keeping patients safe by generating tailored medication alerts based on their specific protocols.
Research
Research
Research
Strategy
Strategy
Strategy
Envisioning
Envisioning
Envisioning
Understanding a very complex space quickly
Medication management is a highly complex industry where thorough discovery was essential. We conducted three rounds of research: foundational research, concept testing, and usability testing. My favorite part of discovery was creating a journey map, which helped clarify the steps in the process.
My responsibilities
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Discovery
Designing for two audiences
Contractors
22 interviews
The primary audience includes high-end irrigation and lighting contractors who prioritize efficient management, client satisfaction, and cost savings.
Contractors
22 interviews
The primary audience includes high-end irrigation and lighting contractors who prioritize efficient management, client satisfaction, and cost savings.
Contractors
22 interviews
The primary audience includes high-end irrigation and lighting contractors who prioritize efficient management, client satisfaction, and cost savings.
Homeowners
0 Interviews
The secondary audience consists of homeowners who prefer professionals to manage their systems but occasionally want some control over their setups.
Homeowners
0 Interviews
The secondary audience consists of homeowners who prefer professionals to manage their systems but occasionally want some control over their setups.
Homeowners
0 Interviews
The secondary audience consists of homeowners who prefer professionals to manage their systems but occasionally want some control over their setups.
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Strategy
Understanding the limitations
Stakeholder interviews revealed that many customers disenrolled within months due to poor plan fit or lack of information transparency, creating business costs. Therefore, we prioritized giving users enough information upfront to select a plan aligned with their needs. To address our user and business needs, we focused on the following features, among others, in a step-by-step flow.
Strategy
Understanding the limitations
Stakeholder interviews revealed that many customers disenrolled within months due to poor plan fit or lack of information transparency, creating business costs. Therefore, we prioritized giving users enough information upfront to select a plan aligned with their needs. To address our user and business needs, we focused on the following features, among others, in a step-by-step flow.
Strategy
Understanding the limitations
Stakeholder interviews revealed that many customers disenrolled within months due to poor plan fit or lack of information transparency, creating business costs. Therefore, we prioritized giving users enough information upfront to select a plan aligned with their needs. To address our user and business needs, we focused on the following features, among others, in a step-by-step flow.
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Design
Focusing on change-highlight features
Stakeholder interviews revealed that many customers disenrolled within months due to poor plan fit or lack of information transparency, creating business costs. Therefore, we prioritized giving users enough information upfront to select a plan aligned with their needs. To address our user and business needs, we focused on the following features, among others, in a step-by-step flow.
Design
Focusing on change-highlight features
Stakeholder interviews revealed that many customers disenrolled within months due to poor plan fit or lack of information transparency, creating business costs. Therefore, we prioritized giving users enough information upfront to select a plan aligned with their needs. To address our user and business needs, we focused on the following features, among others, in a step-by-step flow.
Design
Focusing on change-highlight features
Stakeholder interviews revealed that many customers disenrolled within months due to poor plan fit or lack of information transparency, creating business costs. Therefore, we prioritized giving users enough information upfront to select a plan aligned with their needs. To address our user and business needs, we focused on the following features, among others, in a step-by-step flow.
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Centralized workspace
Contractors often have teams, so some employees may be unfamiliar with a property. Aerial maps help identify zones and fixtures, providing a clear overview of the system's status. Users can also upload custom images for added flexibility.
Tabs separate changes between what FDB had updated in customized and uncustomized alerts, as well as published alerts and to-do lists for all modules.
Centralized workspace
Contractors often have teams, so some employees may be unfamiliar with a property. Aerial maps help identify zones and fixtures, providing a clear overview of the system's status. Users can also upload custom images for added flexibility.
Tabs separate changes between what FDB had updated in customized and uncustomized alerts, as well as published alerts and to-do lists for all modules.
Centralized workspace
Contractors often have teams, so some employees may be unfamiliar with a property. Aerial maps help identify zones and fixtures, providing a clear overview of the system's status. Users can also upload custom images for added flexibility.
Tabs separate changes between what FDB had updated in customized and uncustomized alerts, as well as published alerts and to-do lists for all modules.
dvv
As one of our concepts, we considered using an AI chat to help users search and interact with the database of tables without needing direct access. Users were generally receptive, despite AI still being in its early adoption phase.
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As one of our concepts, we considered using an AI chat to help users search and interact with the database of tables without needing direct access. Users were generally receptive, despite AI still being in its early adoption phase.
Caption goes here
dvv
As one of our concepts, we considered using an AI chat to help users search and interact with the database of tables without needing direct access. Users were generally receptive, despite AI still being in its early adoption phase.
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That’s kinda cool! Usually, there’s a lag, and you have to wait a long time to test alerts. There’s a chance you could screw up. This would be extremely nice to have.
— Participant quote on access to Alert Checker use on Drug Allergy module
That’s kinda cool! Usually, there’s a lag, and you have to wait a long time to test alerts. There’s a chance you could screw up. This would be extremely nice to have.
— Participant quote on access to Alert Checker use on Drug Allergy module
That’s kinda cool! Usually, there’s a lag, and you have to wait a long time to test alerts. There’s a chance you could screw up. This would be extremely nice to have.
— Participant quote on access to Alert Checker use on Drug Allergy module
Dosage Range Check
FDB had received requests for an alert checker for some time. Users struggled with the complexity of defining doses based on age ranges, liver test results, dosage, frequency, and other factors. Errors in this process could lead to weeks of incorrect alerts once they were published.
A simple checker helps users test all customized parameters to ensure accuracy. It was extremely well received during concept testing.
Dosage Range Check
FDB had received requests for an alert checker for some time. Users struggled with the complexity of defining doses based on age ranges, liver test results, dosage, frequency, and other factors. Errors in this process could lead to weeks of incorrect alerts once they were published.
A simple checker helps users test all customized parameters to ensure accuracy. It was extremely well received during concept testing.
Dosage Range Check
FDB had received requests for an alert checker for some time. Users struggled with the complexity of defining doses based on age ranges, liver test results, dosage, frequency, and other factors. Errors in this process could lead to weeks of incorrect alerts once they were published.
A simple checker helps users test all customized parameters to ensure accuracy. It was extremely well received during concept testing.
Outcome
Creating decision-making features
Stakeholder interviews revealed that many customers disenrolled within months due to poor plan fit or lack of information transparency, creating business costs. Therefore, we prioritized giving users enough information upfront to select a plan aligned with their needs. To address our user and business needs, we focused on the following features, among others, in a step-by-step flow.
Outcome
Creating decision-making features
Stakeholder interviews revealed that many customers disenrolled within months due to poor plan fit or lack of information transparency, creating business costs. Therefore, we prioritized giving users enough information upfront to select a plan aligned with their needs. To address our user and business needs, we focused on the following features, among others, in a step-by-step flow.
Outcome
Creating decision-making features
Stakeholder interviews revealed that many customers disenrolled within months due to poor plan fit or lack of information transparency, creating business costs. Therefore, we prioritized giving users enough information upfront to select a plan aligned with their needs. To address our user and business needs, we focused on the following features, among others, in a step-by-step flow.
It's been a great journey. It's hard to believe we just started this project a few months ago. We're excited about where we are and what you guys presented... I got a lot more than I had expected.
— Sergio Ramos, key stakeholder
It's been a great journey. It's hard to believe we just started this project a few months ago. We're excited about where we are and what you guys presented... I got a lot more than I had expected.
— Sergio Ramos, key stakeholder
It's been a great journey. It's hard to believe we just started this project a few months ago. We're excited about where we are and what you guys presented... I got a lot more than I had expected.
— Sergio Ramos, key stakeholder